Refund policy

If you have received a defective or incorrect product, you should submit a return request through your account. We will then assess your return request. Upon approval of your return request, you will receive an email with more information. If we determine that your item is indeed a manufacturing defect or was delivered incorrectly, we will reimburse the return shipping costs. You can return the product to our headquarters in Ede. In some cases, a product may not need to be returned, and we will reimburse the amount directly as store credit or through the original payment method. You cannot create a return request in your account for discounted items. In this case, you can send an email to our customer support department at lesevyn.info@gmail.com. Please include your order number, the product's item number, and attach photos. If a product is different from what you expected, you can also return it. However, in this case, the return shipping costs will be your responsibility.

The return shipment must meet the following criteria:

• Products can only be returned within 7 days of receipt. Always check your order thoroughly upon receipt.

• The item must be returned in its original condition and packaging. If products are not returned in their original condition and packaging, we will unfortunately have to charge a 20% processing fee.

• Items on sale are exempt from the return policy.

• Complaints about products sold by you to a consumer will not be reimbursed by us. It is also not possible to return these products.

 

Returned items that do not comply with the above will be refused and returned to sender with postage due.