Shipping policy

Shipping Policy Template

1. Shipping Locations

We are proud to offer worldwide shipping to most countries. However, due to logistical limitations, we may be unable to ship to certain remote regions. If we cannot ship to your address, we will contact you immediately and issue a full refund.

2. Processing & Handling Times

All orders are processed within 1–3 business days.

  • Orders are not processed or shipped on weekends or public holidays.

  • During high-volume seasons (like Black Friday or Valentine’s Day), processing may take an additional 1–2 business days.

3. Estimated Shipping Times

Because we work with global artisans and suppliers to bring you the best prices, shipping times vary by location:

Note: These are estimates. Factors such as customs clearance, local postal delays, and weather conditions are outside of our control.

4. Shipping Costs

  • Standard Shipping: $[Insert Price, e.g., $4.99] or FREE on orders over $[Insert Price, e.g., $50].

  • Shipping costs are calculated at checkout and are non-refundable.

5. Tracking Your Order

Once your jewelry is on its way, you will receive a Shipping Confirmation email containing your tracking number.

  • Please allow 3–5 days for the tracking information to update in the carrier's system.

  • You can track your package directly through our website on our [Link to "Track Order" Page].

6. Customs, Duties, and Taxes

[Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damaged or Lost Items

We take great care in packaging our jewelry, but accidents happen.

  • If your item arrives damaged, please contact us at [Your Email] within 48 hours with a photo of the item and the packaging.

  • If your tracking shows "Delivered" but you haven't received it, please check with your local post office before contacting us.

Tips for Success

  • Be Honest: Don't promise 3-day shipping if your supplier takes 10 days. Customers are usually okay with waiting if they know what to expect upfront.

  • Highlight Packaging: Since it's jewelry, mention if it comes in a "gift-ready box" to add perceived value.

  • The "Track Order" Page: I highly recommend adding a tracking app (like AfterShip or 17Track) to your store so customers don't have to leave your site to check their status.

Would you like me to help you draft a "Frequently Asked Questions" section to help reduce customer support emails?